Refund policy

If you are dissatisfied with your order for any reason, we’re here to help!

 

We will refund or exchange your order within 14 days of receipt. You can return your product in exchange for a different product, or a refund to the original payment method.

 

Please note the following exceptions to our return and exchange policy:

– Returned items must be sealed and returned in original packaging.

– If a customer has multiple returns in a short period of time, we may inquire as to the intent of the returns, especially if the products are opened and partially used.

 

To initiate a return or exchange, please complete the following steps:

– Send us an email at roasters@greenberrys.com with your email address and order ID.

– In your email, please include the products you wish to return or exchange from your order.

– Print your prepaid shipping label that you will receive from us by email.

– Send all items back to us using the label provided.

 

We process all refunds within 10 business days of receiving the returned product.

 

Products that are not postmarked within the 14-day window are not eligible for return.

 

If you have any questions, please don’t hesitate to email us at roasters@greenberrys.com.